Necessary cookies are absolutely essential for the website to function properly. Worldwide Golf Shops offers a fully online trade-in program that allows customers to earn credit towards equipment upgrades further bolstering their ability to improve customer satisfaction across all aspects of the golf equipment industry. The practice has led to strong retention for Worldwide, which has been proactive in establishing and extending customer relationships after they’ve left the store. This includes free return ground shipping on any new golf club or set of clubs valued at $299 or more.
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Worldwide has also kept customers happy with its “90-Day Satisfaction Guarantee” policy for in-store and online purchases that provides customers the option of full credit towards the purchase of alternate equipment for product returns. “We are also proud to say that we are golfers, active golfers who play the game, watch the game, live the game, and love the game just like you or someone you know,” Morris said.
In addition to the fully trained and highly knowledgeable retail and customer services at its stores, the website serves as the online portal for all of the company’s retail store brands, offering an easy and convenient shopping alternative. “We’ve empowered our staff to do whatever it takes to keep the customers happy.” “We have a customer base, whether we bought or have grown organically, and our attitude is – `It is really hard to get a customer, do whatever you can not to lose them,’” Worldwide Golf President Al Morris said. Given the history of most of its chains, longtime clientele of respective stores are in good hands under Worldwide, as seen in the company’s robust annual sales.
It’s why Worldwide retained the Van’s name in Arizona, Uinta in Utah and Roger Dunn in California. Grown primarily through acquisitions, Worldwide has been well-served with its philosophy of keeping loyal customer bases happy across its respective markets.
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